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Effective Date: [February 4th, 2026]
This Shipping Policy explains shipping availability, processing, estimated delivery times, tracking, customs considerations, and how we handle shipping-related issues for orders placed on ADVINCI.shop. By placing an order, you agree to this Shipping Policy and our Warranty Policy.
We currently sell two product categories, each with different fulfillment methods and delivery timelines:
Available for: United States domestic orders only
Fulfillment: U.S. domestic fulfillment via Amazon FBA Multi-Channel Fulfillment
Fulfillment: Ships from Mainland China
Available for: International shipping to supported destinations (as shown at checkout)
Important: Cross-border logistics may be affected by customs, route capacity, peak seasons, and local carrier conditions.
Handling time: Orders are typically processed and shipped within 24 hours.
Estimated delivery: Typically 4–6 days, depending on destination, carrier performance, and peak seasons.
To reduce misunderstandings about international transit time and cross-border fulfillment, RACK orders require confirmation before shipment:
Within 24 hours after receiving your order, we will email you to confirm that you accept the estimated delivery timeframe (typically 30–60 days) and applicable cross-border fulfillment terms.
If you do not reply within 48 hours, we may follow up during a verification window—often by phone during U.S. evening hours.
We ship RACK only after you explicitly confirm acceptance.
Tip: Please ensure your email address and phone number are accurate so we can confirm and ship promptly.
All delivery times shown on our website are estimates, not guarantees. Delays can occur due to circumstances beyond our control, including (but not limited to) carrier constraints, weather, holidays, customs inspections, route congestion, and local delivery conditions.
For cross-border RACK orders, shipping delays may occur and do not automatically qualify for a refund. We will provide tracking information and assist with inquiries and investigations where possible.
Shipping fees (if any) are shown at checkout.
International shipments may be subject to customs duties, VAT/GST, clearance fees, brokerage charges, or remote area surcharges, depending on the destination country. These charges are typically the customer’s responsibility.
If a shipment is delayed, returned, destroyed, or abandoned due to the customer’s failure to cooperate with customs clearance, refusal to pay required duties/taxes, or failure to provide required information, any refund (if applicable) may be reduced by actual costs incurred and may result in a net refund of $0.
Once your order ships, we will provide tracking information when available. Please note:
Tracking updates may be delayed until the carrier scans the shipment.
International tracking may appear in stages (origin segment / international segment / destination segment).
Requests to change the shipping address must be made as early as possible.
Address changes after shipping may not be possible and may incur additional costs.
If delivery fails due to incorrect address information, unreachable recipient, refusal, or failure to accept delivery, we will try to assist with the carrier. However, additional costs (re-delivery, reroute, return handling, etc.) may be the customer’s responsibility. Any refund (if applicable) may be reduced by actual costs incurred.
We recommend inspecting your shipment as soon as possible after delivery.
If your order arrives damaged, with missing parts, or with an obvious issue, please submit a claim within 72 hours of delivery and provide clear evidence (photos/videos).
Submitting earlier helps us investigate and resolve the issue faster.
Please provide:
Photos of the outer carton and shipping label
Close-ups of damage details (if any)
Photos/video showing missing parts locations and the overall product condition
Keep the carton and protective materials until the case is resolved
(Optional but strongly recommended) Unboxing video for faster verification
We prioritize practical solutions such as replacement parts, technical support, or exchange (as applicable). If a return/refund is truly necessary, we will handle it based on the circumstances and within a reasonable scope (see our Warranty Policy).
We use strong packaging, but cross-border transit involves multiple handoffs and factors outside our control. If damage, missing items, or loss occurs:
We prioritize reshipment of the relevant parts/components to help complete installation and restore usability.
Refunds are generally not provided for cross-border shipping damage/missing items for RACK, unless we determine that a reasonable replacement solution cannot resolve the issue and we elect to provide an alternative remedy (such as partial compensation).
Cancellations after shipment or refused delivery may result in interception fees, return freight, and handling costs. Where a refund is applicable, such costs may be deducted from the refund amount.
For international RACK orders, refusal/return costs can be substantial and may significantly reduce the refund amount, potentially to $0.
This Shipping Policy and our Warranty Policy are intended to work together. Shipping process and logistics terms are governed by this Shipping Policy; warranty coverage and after-sales remedies are governed by the Warranty Policy. In the event of conflict, the terms that most accurately describe the applicable process and responsibility boundary will control.
We may update this Shipping Policy from time to time. Updates become effective upon posting.
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